What qualifies as a bulk order?
Bulk orders are purchases that consist of 11 or more items of the same style, size, and color. Uniform orders for teams of 11 or more people are also considered bulk orders.
How do I get a quote?
To receive more information about our pricing or to receive a quote on a potential order, contact us and provide as many specifics regarding the order as possible:
- Exact URL, colorways, and quantity you are interested in
- The specific reason for the bulk order
- The address you would like the order shipped to
- Everlane account email. We will be charging a credit card from that account.
- Date order must arrive by
- Any potential plans to reorder this product in the future
Once we receive your email, we will get back to you regarding whether or not we are able to fulfill the order.
How do I place an order?
Once you’ve received your quote and determined that you’d like to proceed, we will send you an invoice. At that time, we will also ask for your payment information. You will be able to review your invoice and confirm your order before proceeding to payment.
Upon receipt of your payment information, we will place your order and will follow up with your receipt as well as tracking information when your order has shipped.
Do you fulfill international bulk orders?
We consider and process international order requests on a case-by-case basis.
What qualifies as a bulk order?
We do not send out samples at this time. If you would like to sample a product before ordering, please place an order directly through our website’s standard checkout process.
Do you offer embroidery/screen printing/other customization services on your products?
We are unable to offer customization of our products in-house at this time. We’re happy to ship your bulk order directly to the embroiderer/screen printer of your choice, though.
Can I bulk order items that are out of stock?
If a specific colorway/size of a product you’d like to bulk order is out of stock on our website or only available for pre-order, feel free to still let us know of your interest in your note. We’ll consider each bulk order on a case-by-case basis.
Can I return all or part of my bulk order?
We are unable to accept returns of bulk orders at this time.
What shipping options do you offer for bulk orders and how long do they take to arrive?
We ship all bulk orders with complimentary DHL Standard Shipping. Your order will ship within 1-3 business days of payment confirmation and arrive 3-5 business days later.
Can I use my own DHL/UPS account for bulk orders?
No. We can only ship bulk orders through our warehouse via DHL/UPS. We cannot overnight packages nor ship via third party accounts.
Can I pick up my bulk order from your New York or San Francisco store?
No. All bulk orders ship from our warehouse in Pennsylvania, and we are unable to accommodate the extra inventory at our retail locations.
Do you offer wholesale accounts?
We are currently unable to offer wholesale accounts. We also do not support the resale of our products.
Do you offer discounts? How big of a discount can I expect on my order?
We do offer discounts on qualifying bulk orders.
Discounts are largely dependent upon a variety of factors such as the style, size, and color of the products you order. Upon acquiring information from you about your bulk order request, we will determine an appropriate bulk discount that we can offer you.
What forms of payment do you accept on bulk orders?
We accept payment by credit card and check. Please note that we are only able to place your bulk order once we have received payment, so we advise payment by credit card if you require a quick shipping turnaround.
How do I set my account up for payment?
We use our website’s payment processor, Braintree, to complete payment as we find it’s the most secure and efficient method.
To set this up, head to www.everlane.com and create an account with the email of your choice. Then, upload your card and billing information to the Payments tab of your account details.
Once you are ready to place your order, send us the last 4 digits of the card you’d like to charge and the email address associated with your account. We’ll then be able to place your order.
Do you charge sales tax on bulk orders?
We charge sales tax on bulk orders shipping to select states in accordance with their local tax ordinances.
Do you offer discounts? How big of a discount can I expect on my order?
We do offer discounts on qualifying bulk orders.
Discounts are largely dependent upon a variety of factors such as the style, size, and color of the products you order. Upon acquiring information from you about your bulk order request, we will determine an appropriate bulk discount that we can offer you.